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A Promise from God!
So do not throw away your confidence; it will be
richly rewarded. You need to persevere so that when you have done the
will of God, you will receive what he has promised. Hebrews 10: 35-36 |
FAQ's
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Frequently Asked Questions
We want to make your online experience smooth and easy! Here are some of the
most commonly asked questions many folks have when new to a website:
We've tried to think of
every possible question you might have about shopping at our site, buying our
products, and finding out about our customer service policies. So take a look
here for the basics on what it's all about. If you don't find the answer you
need, or you have a specific question, you'll find instructions on how to
contact us for more information in many of the answers.
How do I order?
How
much does shipping cost & what are my options?
When
will I receive my order?
If
my selection is "backordered," what happens?
Do
you ship internationally?
How do I find what I'm looking for?
Cancellation Policy
Out-of-Stock Policy
Pricing Policy
Can I purchase or use a gift certificate online?
Is shopping online at Rainbows and Promises.com secure?
What are my payment options
Can I order without a credit card?
How can I contact Rainbows and Promises?
Does Rainbows and Promises have a return procedure?
Does Rainbows and
Promises charge sales tax?
Product information
What mail should I expect from Rainbows and Promises?
How do I order?
1. While searching & browsing,
whenever you find an item of interest, enter the value in the quantity field, simply click "Add to
cart
". Placing an item in your Shopping Cart ensures it will be waiting for you
when you're ready to checkout. This doesn't commit you to buying these items and
they may be removed at any time.
2. Modify Cart - You can modify the quantity of any product by
entering the desired quantity and clicking "Recalculate".
3. Deleting an Item - To delete an item in your cart, click in
the box for the selected item and click on "Remove Selected Items"
4. Begin the checkout process by clicking on the
"Begin Order" button and follow the directions beginning with
entering or confirming your address information.
5. If you prefer to order by phone, fax or mail, click
here
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How
much does shipping cost & what are my options?
How
much does shipping cost & what are my options?
Shipping is FREE in the USA except Alaska and Hawaii, if your total order
(excluding taxes) is $100.00 or more.
The following chart applies to orders less than $100.00
Places out side of the contiguous states will be charged for, and notified of
the actual shipping.
|
Shipping
& Handling Charges
|
| If order totals: |
ADD: |
| up to $15.00 |
$6.50 |
| $15.01-$30 |
$7.50 |
| $30.01-$50.00 |
$9.99 |
| $50.01-$60.00 |
$11.99 |
| $60.01-$75.00 |
$13.99 |
| $75.01-$100.00 |
$15.99 |
| over
$100.00
(48 contiguous states only) |
FREE |
To Virgin Islands (U.S.)
$12.50 extra
To Alaska, Hawaii, Puerto Rico and Canada
$12.50 extra Call to place order. We do not ship to any other place not
mentioned earlier.
Additional charges
may be required for deliveries to Alaska and Hawaii. You may also be required to pay duty, taxes
or extra shipping charges to
destinations outside of the 48 contiguous states, such as Puerto Rico and foreign
APO, FPO, Canadian addresses and others. We do
honor the bank cards listed on our Payment Options for orders originating
anywhere in the world
Expedited Delivery—For delivery within 3 to 4 business days, you
can specify Expedited Delivery for an additional $9.95 per expedited
address. This applies only to in-stock items delivered to the Continental
U.S. Some oversized or heavy items, or items being shipped direct from
manufacturer, cannot be expedited.
Heavy Weight Items
such as large furniture, wall-hangings, clocks, fountains and heavy stones,
(just to mention a few) require special packaging
and additional freight. Where this is necessary, the item is designated
with an alpha category. The chart below shows the additional fee which
will be calculated on your order.
| Additional
Charges for Heavyweight/Oversize Items |
| Items
are indicated by a letter in parentheses () after style
number. |
Please add
$12.50
for all shipments to Alaska, Hawaii, Puerto Rico and
Canada.
Items with heavyweight charges not available outside the
48 contiguous states. |
| |
(A) |
(B) |
(C) |
(D) |
| Add an additional: |
$6 |
$12 |
$20 |
$30 |
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When
will I receive my order?
All in-stock items
are shipped within 72 hours of receipt of your order. For in-stock items
delivered within the continental United States, you should expect to
receive your order within 7-14 business days. Some items are imported
items and are shipped directly from
the manufacturer and may take up to 6 weeks for
delivery.
If
my selection is "backordered," what happens?
Occasionally, a
product is more popular than we anticipated and we temporarily run out of
stock. When that happens, we notify you via email with the
anticipated shipping date .Most items that are backordered are expected to
arrive in our fulfillment center within 30 days. We ship all ordered items
as they become available.
If you would like to inquire about the status of a backordered item, email
us at aug374@msn.com and include your name, address and order confirmation number, if known.
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Do
you ship internationally?
At Rainbows and
Promises,
we ship almost anywhere in the world! Because international shipping
charges are based upon weight, dimensions and final destination, we must
calculate the cost upon receipt of your order. When you place your order
online, shipping charges will be displayed for your order, but as our
system automatically calculates shipping for U.S. orders, please disregard
this amount. We will immediately notify you via email of the final cost
and release the order only upon receiving confirmation that you are aware
of the total cost and would like to ship the item(s). Please note that
express shipping is not available for international orders, and some
oversized items may be restricted. If you have any questions about placing
an international order, email us at
aug374@msn.com
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How do I find the
product(s)
I'm looking for?
Shopping at Rainbows
and Promises Online is easier than ever before! We've organized our products
into sub-departments so you can go directly to the types of products you're
interested in without having to dig through page after page of items that might
not be as interesting to you. So if you're in the mood to browse by Category,
Theme or shop for a particular age group or profession, you're
just a click away to finding what you're looking for.
Cancellation
Policy
We will attempt to
cancel any unshipped order, provided you notify us within 24 hours of placing
your order. If you request to cancel the order after 24 hours of placing the
order, then the order falls within the return policy guidelines. (See the Return
Policy below) Please call (850) 543-4463
for order cancellation.
Out-of-stock
Policy
If an item is
out-of-stock, we may send a substitute of equal or greater value. If a
substitution is not available and additional stock cannot be obtained, we will
cancel your order and notify you of your cancellation.
Pricing
Policy
We reserve the right
to correct pricing errors without notice
Can I purchase or use a gift certificate online?
Purchase a gift certificate for any
dollar amount you choose. See Gift Certificate page for details.
1. Click "Gift Certificates" at the top navigation bar found on every page.
2. From the gift certificate page, simply enter the dollar amount you
would like (25, 50, 150 etc.) in the "Quantity to Order" box. On this
item only, think of quantity as dollar amount.
3. Click "Add to my order" if you would like to continue
shopping or "Check out" if you are ready to checkout.
To redeem a gift certificate someone
has given you, follow the instructions listed on the "Gift
Certificate" page
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Is
shopping online at Rainbows and Promises.com secure?
Absolutely YES! Rainbows and Promises SECURE
SHOPPING GUARANTEE
Rainbows and Promises utilizes the industry standard Secure
Sockets Layer (SSL) technology to encrypt sensitive information
and ensure our sites' security, such as
your name, address, and credit card number. Encryption is a process
wherein we scramble your order information so it cannot be read by anyone
other than Rainbows and Promises.
PRIVACY PROMISE
Rainbows and Promises will not disclose your e-mail address.
At Rainbows and Promises, we respect our customers' privacy. We will diligently protect the
trust you have placed in us.
IMPORTANT
NOTE ON ORDERING VIA EMAIL: Please
do not submit your order or any personal information, especially
credit card information, via email. Email is not secure and your
data can be exposed or intercepted rather easily. For this
reason we do not accept orders via email .
Shopping through our SSL is your safest option, however you're still not sure
you can place your order by phone or mail. See how
to mail your order or phone in your order listed below.
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What are my Payment Options
We accept the following credit cards:
- MasterCard
- Visa
- American Express
- Discover
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Can I order online without a credit card?
You can print an order form and either fax
it or mail it to Rainbows and Promises.
We understand that not everyone is comfortable ordering online with a credit
card, but rest assured that we take great efforts
to create a secure environment
for our Web shoppers! You can confidently use your credit card to place your
order with us online. In fact, we guarantee the security of our site
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How can I contact Rainbows and
Promises.com?
Email:
For inquiries such as additional questions about ordering, help locating a
specific product, or you just have a comment you'd like to pass along, feel free
to use our "Email Us" page located in the "Contact
Us" section
on the Top navigation bar found on every page.
By Phone: See how to contact by Phone located in the Contact
Us" section
on the Top navigation bar found on every page.
By Mail:
To place orders by check or money order
or for any other written correspondence, send to the following address. If you
need an order form, click on the "Print Order Form" page listed in the "Other
Stuff" section of the left-hand navigation bar found on every page. When
you open the "Print Order Form" page, just use your browser print
button to print the page, Fill out the form and send it to the following
address:
Rainbows and Promises
1035 County Rd 155
Anderson, AL 35610
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Return Material Procedures
Guarantee Returns
15 Day
Satisfaction Warranty
Your satisfaction is guaranteed
with our 15 Day Satisfaction Warranty.
It's simple..... if your order does
not meet with your satisfaction, whether it's color, size, pattern,
texture, etc., you may exchange it or return your order to us, as long
as it is within 15 days of receipt, and can be resold as new for a full refund of the purchase
price less shipping charges (if applicable) and less a 20% restocking
fee, unless it is a manufacturing defect and brought to our attention at time of
shipping. (Holiday or special request orders, Fountains, Items on
Sale and items that have been discontinued, unless damaged or
defected by the manufacture, at time of shipping, can not be returned or refunded.) Once
the merchandize has been returned and inspected, if it meets all the criteria
mentioned above, you will receive your refund based on this policy, within 5
working days. If the merchandize does not meet the criteria as re-sellable
merchandize you will not receive a refund. We will give you two weeks to let us
know if you want us to return un-sellable merchandize back to you at your
expense. All shipping charges will be at your expense.
Custom sized orders and
special orders also jewelry and bible covers can not be
returned for credit.
Products must be in original packaging and be in
NEW
re-sellable condition.
To process a return please contact via
email Email us at aug374@msn.com
Defective Items
Defective items will be replaced if returned within
7
business days. Please
contact customer service to report defective items via email
Please do not ship any merchandise back to us
under this warranty without receiving an Return Authorization number
from us first.
(1) You must contact us via telephone for authorization before returning
any merchandise:
(2) Shipping costs for the returning of merchandise are the responsibility of the
customer.
(3) We cannot accept returns on merchandise that have been damaged or soiled.
(4) PLEASE NOTE: custom made, and specially requested items are final
(5) Ebay sales are final.
- Step 1: E-mail
us at Rainbows and Promises Email us
at aug374@msn.com
Include with your E-mail your
Name, Address, Phone Number, and Invoice number. After receiving your
request and usually within 24 hours you will be contacted via e-mail with a
return-authorization number.
- Step 2: Repackage
the item that you would like to return in it's original packaging or
equivalent and enclose with it the return-authorization number.
- Step 3: Send
your package with UPS or any other carrier that can track and insure
packages to the following address: (address will be provided when
authorization number is sent)
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Does Rainbows and
Promises charge sales tax?
Taxes are applied under the following circumstances:
- Orders ordered or shipped into
Florida
7% Sales Tax is applied to orders were ordered and or shipped into
Florida. The tax is
applied to the merchandise total plus the requisite shipping and
handling charges.
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What mail should I expect from Rainbows
and Promises?
You may receive periodic mailings from us
with information on new products and services, or upcoming events. If you do not
wish to receive such mailings, please let us know by sending an email to us at
aug374@msn.com
or by writing to us at Rainbows
and Promises, 1035 County Rd
155 Anderson, AL 35610. Please provide us with your exact name, email and mailing
address.
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LEGAL NOTICES
Copyright
The
contents of the Rainbows and Promises.com web site may be copied and redistributed, subject to
the following restrictions: - The recipient may not derive income from the
information itself - In any material based on this information, the recipient
agrees to acknowledge Rainbows
and Promises.com
Limitation of Liability
RainbowsandPromises.com publishes information on the Internet to enhance public access to
our information. Rainbows and Promises.com makes no warranties or representations, either
expressed or implied, with respect to the information contained within the web
page, its quality, merchantability, performance or fitness for a particular
purpose. In no event shall RainbowsandPromises.com (its officials, employees, and agents) be
liable for any direct, incidental, consequential, or indirect damages, arising
out of the use or inability to use the service, or any information, or
transactions provided on the http://www.RainbowsandPromises.com web page.
RainbowsandPromises.com is not
responsible for any typographical errors.
Product
Information
WHAT'S
IT MADE OF?
Alabastrite
Product line name
for polyresin items. Alabastrite is made from oxylite and polystone which forms
a stone-based material that can be intricately molded and will allow paint to
adhere.Cold-cast. Clean by dusting; do not wash with water as they are painted
with water soluble paints. Example: 27052.
Bone
China
White clay with
bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired
at 1800 degrees. The translucent material is finished with a glaze or
underglazed (matte). Lighter, stronger, more expensive than porcelain.
Porcelain
Fine ground white
clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with
a glazed, underglazed, or "bisque" finish. Glazing produces a high
gloss; underglaze produces a matte finish. Bisque is a matte finish without
glaze. After finishing, the item is "cooked" for six hours at 800
degrees.
Jade
Porcelain
Jade porcelain is
a type of porcelain made with a finer clay. Usually no glaze or only a colorless
glaze will be applied at the final firing to show off the very smooth surface
and to preserve the translucency. Example: 27112. Jade Porcelain is used for
night lights because of its high degree of translucency when lit.
Stoneware
White clay with
fine ground stone. Working with stoneware demands great expertise,
and is in fact becoming a lost art. Stoneware is safe to use in microwave and
conventional ovens.
Patchwork
European designer
fabric is stretched over Ceramic figurines, then coated with twelve layers of
lacquer. Each application of lacquer is hand-polished, for a rich shine and an
ultra-smooth finished texture. Example: 27064. The texture of the fabrics can
only be seen in the final pieces, not felt, because of the twelve layers of
lacquer covering them.
Cubic
Zircon
The most
successful simulated diamond. Properties such as refraction, hardness, and
specific gravity are remarkably similar to diamonds. Example: 27432. Cubic
zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop
will be needed to see the difference.
Diamond
Extremely hard,
highly refractive colorless or white crystalline of carbon. Diamonds, like all
gemstones, are judged in terms of Carats, or weight (different from Karats, as
in gold purity).
Gold
The ultimate precious
metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish.
Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100%
pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on.
10K is the legal minimum for Karat-graded gold. The word "Plumb"
indicates the exact purity of the piece.
Gemstones
Rubies,
sapphires, emeralds, amethysts, often treasured as birthstones (your World of
Products catalog lists birthstones at the back page). Gemstones are priced and
graded by Carat weight.
Pearl
Smooth, lustrous,
variously colored round gemstone originally formed as a deposit around a grain
of sand in the shells of certain shellfish. Pearls may be formed naturally or
"Cultured" through an artificial implanting process.
Sterling
Silver
To qualify as
"sterling" a given piece must be composed of a least 92.5% pure
silver.
Hong
Tze
Items are created
using a special stone found in China, and known for its deep red color.
The stone is pulverized, mixed with a binding agent and molded, much like
alabastrite. Example: 27212. Hong Tze pieces are highly polished, further
bringing out the intense deep red of the stone.
Frosted
Acrylic
Acrylic items are
given the French Lalique process, (used on glass), to achieve the distinctive
frosted look. Example: 27205. The drama of frosted glass without the weight.
Gypsum
Gypsum is made
for a white mineral which is usually used to make Plaster of Paris.
Dolomite
Usually gray,
pink, or white mineral, essentially used as a construction and ceramic material,
a furnace refractory, and infertilizer. A magnesia-rich sedimentary rock
resembling limestone.
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Rainbows
and Promises ><> Your
Rainbow of quality Products
><> at discount prices!<><
Christian,
Religious & Inspirational Gifts. Shopping for Jewelry, T-shirts, Tapestry,
wall hangings, throws, decorative pillows, Wall Decor, Games, Puzzles,
Christian American Flags, Scripture Candy & cookies, Bible, Bible Covers
and accessories, Bible Verses, Auto & accessories, emblems, car tags,
license plates, key rings, Noah's ark, switch plates, framed art, ties, socks,
door mats locks, Catholic crosses & crucifix pendants, quality costume
sterling silver necklaces, rings, bracelets, tie tac, lapel pins, brooches
& rosaries, wedding & anniversary gifts, Christian apparel caps visors
& bucket hats, checkbook covers & wallets, mugs, WWJD items, back
packs, trivets & coasters & much much more! Lots of FREE Stuff!
Specials 10% - 25% OFF Click here for details . http://www.rainbowsandpromises.com
Visit our other store online at: Endless
Decor
An
Endless Décor Store - Decorative
Elegance at affordable prices!
Wall
Decor, tapestry, shaped Rugs, tapestry wall hangings & decor sets, majestic
& Grande, throws, decorative pillows, afghans, runners, placemats, bell
pulls, tote bags, ottomans, window box seats, framed art, wall art, pictures,
sconces, figurines, plaques, wall brackets, light weight urethane, mirrors,
bookends, table & floor lamps, Indoor statues, fountains, outdoor statues,
shaped pillows, tapestry hanging rods, monogram, pedigree, collegiate,
university collections, collectables, patriotic, Scooby Doo, Harry Potter,
Thomas Kinkade, Inspirational, Nautical, Lighthouses, occupation, sports,
baseball, tennis, soccer, golf, footstools, Christmas stockings, accessories,
accents, birdfeeders, fiberglass, cats, dogs, Caesar, Beethoven, Mozart, Apollo,
Diana, forem, Obelisk, swine pigs rooster collections and so much more!
http://www.endlessdecor.com
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